4dlive Privacy Policy — How We Protect Your Personal Data
This page explains how 4dlive collects, uses, stores and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to the security of your data.
Last updated: January 2026
Information We Collect from You
When you register and use the 4dlive platform, we collect several categories of information to keep the platform running safely and efficiently. Below are the types of information collected:
Full name, email address, phone number, date of birth and password created at registration. This information is used to verify your identity and enable secure access to your 4dlive account.
Device type, operating system, web browser, IP address, screen resolution, and other technical data collected automatically when you access the platform. This data helps us optimise your mobile experience.
Transaction details in MYR (RM) including payment method used, deposit and withdrawal amounts, and transaction records. Full card numbers are never stored — only secure tokens are used to process transactions.
Game history, pages visited, session duration, game preferences, and interactions with platform features. This data helps us understand user needs and continually improve our service quality.
Why This Information Is Required
4dlive uses collected information solely for legitimate purposes necessary to operate the platform. We do not use your data for purposes beyond the stated scope without your consent.
- Identity verification and account security — ensuring only you can access your account and preventing unauthorised access.
- Financial transaction processing — facilitating deposits and withdrawals in MYR through supported local payment methods.
- Customer support — enabling the 4dlive support team to resolve your enquiries and issues faster and more accurately.
- Platform improvements — analysing usage patterns to improve the user experience, mobile performance, and game selection.
- Legal compliance — fulfilling legal obligations related to user identification and transaction monitoring.
Cookies & Session Tracking
4dlive uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
Required for core platform functions such as login, session verification and account security. Cannot be disabled.
Collecting statistical data on how users interact with the platform to help us improve the overall user experience.
Storing user preferences such as language, display settings, and game choices for a more personalised experience.
You can manage or disable cookies through your browser settings, though this may affect certain platform functions.
By continuing to use the 4dlive platform, you agree to the use of cookies as outlined in this policy. For any queries, refer to the FAQ ours.
Data Storage, Security & Sharing
Active account information is retained for as long as your account remains active on the 4dlive platform. Following account closure, certain data may be retained for the period required by law or for dispute resolution purposes before being permanently deleted.
Your data is protected with encryption both in transit and at rest. Our systems employ strict access controls, continuous threat monitoring and regular backups to ensure data integrity is always maintained.
4dlive does not sell or rent users' personal data to third parties for marketing purposes. Data may be shared with approved payment processors, technical service providers, or legal authorities where required by law.
Any transfer of data outside Malaysia is carried out with appropriate contractual safeguards to ensure your data receives a level of protection equivalent to applicable local standards.
Your Rights as a 4dlive User
As a 4dlive platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support and will be processed within a reasonable timeframe.
- Right to Rectification
- If the information we hold is inaccurate or incomplete, you have the right to request a correction. Log in to your account to update your profile details, or contact our support team for more complex changes.
- Right to Erasure
- Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention requirements and relevant platform operating conditions.
- Right to Object
- You may object to the processing of your data for specific purposes. Any objection will be assessed and handled in accordance with applicable law.
Policy Changes and How to Contact Us
4dlive reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version will always be available on this page with an updated revision date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
If you have any questions about this privacy policy, your rights, or how we handle your data, please reach out to the 4dlive support team. We are committed to responding to all privacy enquiries within a reasonable timeframe. For general enquiries, FAQ we may be able to provide an immediate response.
Privacy at 4dlive dot bet
